DoubleTree by Hilton Hull introduces Hilton CleanStay

THE DOUBLETREE by Hilton Hull successfully reopened its doors to all guests on Saturday 4th July. Hilton CleanStay includes new procedures to help Hilton guests enjoy an even cleaner and safer stay starting this summer.

“For more than a century, our top priority has been the safety and security of our guests and Team Members. As the hospitality industry evolves to address travelers’ changing expectations – especially in the wake of the coronavirus pandemic – Hilton CleanStay is the latest evolution of our commitment to providing the peace of mind and confidence our guests need to travel freely, while protecting our Team Members,” said Chris Nassetta, President and CEO of Hilton.

“Though hospitality may look different in the short term, we are eager to welcome our guests once more and create the unforgettable experiences they have come to expect from Hilton.” 

Elements of Hilton CleanStay will greet guests from the moment they enter the hotel and will be present throughout every aspect of the experience, ensuring the well-being of guests and Team Members without compromising the hospitality Hilton is known for.

Hilton CleanStay from Check-in to Check-out 

• Online: Even before they travel, guests will find a new landing page at Hilton.com/cleanstay which will detail what they can expect during their stay. In addition, property websites will be updated to indicate that the new cleaning protocols and procedures have been implemented.
• The Lobby: Guests who desire a contactless arrival experience can check-in, choose their room, unlock their door with a Digital Key and check-out using their mobile devices through the free Hilton Honors mobile app. This option is available at more than 4,700 participating Hilton properties worldwide for guests who book direct via the Honors app or at Hilton.com. For guests who prefer a traditional check-in, physical distancing measures will be in place directing guests on how to move through the in-person check-in and check-out process in a safe way. 
• The Guest Room: The first point of contact with the guest room will be with the Hilton CleanStay room seal, placed on the door upon being thoroughly cleaned. The room will have extra disinfection of the most frequently touched guests room areas – light switches, door handles, TV remotes, thermostats and more. It will be de-cluttered, with items like pens and paper removed. Disinfecting wipes will be provided in every room for guest use. 
• Housekeeping Service: Guest rooms will be thoroughly cleaned and disinfected between guests. Housekeeping service during a guest stay will be based upon guest preference, recognising that some guests may not want staff entering their room. Additional amenities such as linens and toiletries will be available upon request, delivered in protective packaging and placed at the guest room door. 
• The Public Spaces: There will be increased frequency of cleaning public areas. Stations with hand sanitizer and disinfecting wipes will be available throughout the property at primary entrances and in key high traffic areas. 
• Food and Beverage: In hotel restaurants, tables and chairs will be spaced to ensure proper physical distancing. Biodegradable, disposable dishes/utensils will be available upon request. During breakfast, restaurants will offer a range of options including grab & go, pre-plated covered items, à la carte and assisted service. When ordering room service where it is provided, guests will experience contactless delivery, with orders and single-use serviceware placed outside their guestroom door. 
• Meetings & Events: As the largest event space in Hull and East Yorkshire, The DoubleTree by Hilton Hull offers the ideal, safe environment for socially distanced training or meetings. The upcoming Hilton EventReady with CleanStay program will set a new standard for meetings and events at Hilton. This program will deliver cleanliness, flexibility, safe and socially responsible solutions, along with creative food and beverage, the latest technology and sustainable practices. With a dedicated focus on health and wellness, the event experience from planning to execution is backed by Hilton’s world-class hospitality with responsive service from dedicated Team Members. 

As a part of Hilton’s new standard of hotel cleanliness and sanitization, training was designed to ensure all Team Members are aware of the steps they can take to keep themselves and others healthy while at work. During a stay, guests may encounter Team Members using creative ways to welcome them and demonstrate their hospitality while wearing protective equipment and staying respectful of physical distance.

Whether members have a requirement for business accommodation, have been so looking forward to a night away if they have cancelled holiday plans, or perhaps somewhere to recommend to visiting friends and relatives that cannot stay in their homes.

All guests can now book with reassurance the Hilton CleanStay programme and social distancing measures whilst our team members will of course be providing a warm DoubleTree welcome and exceptional hospitality we are renowned for.

More information and booking enquiries

For more information on the CleanStay programme please visit Hilton.com/cleanstay

To check availability and make a reservation at the hotel please visit https://www.hilton.com/en/hotels/huyukdi-doubletree-hull/ or call the team on 01482 755500